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Browse the most common questions from our patients. If you don't find what you're looking for, our care team is one message away.
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Download the CareConnect app or visit our website, search by specialty or symptom, and pick a doctor with availability that works for you. Most patients are booked within 2 minutes.
We work with most major providers including Delta Dental, Cigna, Aetna, MetLife, and Guardian. You can check your specific plan during checkout, and flexible in-house payment plans are available for uncovered treatments.
Call our 24/7 emergency line or open the app and select "Emergency Care." Our triage team will connect you with the nearest available specialist, often for a same-day visit.
Absolutely. You're never locked into a single provider — browse our full doctor directory anytime and book with whoever fits your schedule or preferences best.
Yes. Many of our specialists offer telehealth consultations for follow-ups, second opinions, and initial symptom assessments — available directly through the app.
Every doctor passes a credential and license verification, a background check, and an ongoing patient-review process. Only doctors who maintain a high satisfaction rating stay active on the platform.
Yes, free of charge up to 12 hours before your appointment. Cancellations within 12 hours may incur a small fee, which is always shown upfront before you confirm.